FAQ'S

Production lead - time approximately 5 - 6 weeks. Your order will be processed 50% non refundable payment is received and we’ll be in touch again roughly 3 weeks before completion to discuss shipping and delivery options.

Yes, our all lighting fixtures are highly customizable by design. Whether you’d like a custom size or a custom finish, we can make it happen.

We strongly believe in supporting local artisans and indian manufacturing, so our lights are made by hand in our manufacturing unit and all products are inspected and tested by Lamp Shaper Studio prior to release to ensure that the order is in good condition, fully functional, complete and ready for shipment.

Yes, we are covered by a one year limited warranty that protects against mechanical defects and technical failures. Affected items will be repaired or replaced.

If you need to cancel your order, you must do so in writing via email to info@lampshaper.com within two day of the time the order was placed. All delivery charges are non-refundable. Lamp Shaper each product are handmade and are made to order. Because of this ,We do not offer exchanges or returns of any kind.

All damage claims must be made in writing within ten business days of receipt of goods. Damage claims must include photographs along with a written description of the damage. Lamp Shaper is not responsible for repair or replacement of damaged products reported after this time. If damage has occurred in shipping, all packaging must be retained by the receive, failure to do so may invalidate any claim.

TIPS
Please make sure the fixture is not illuminated and completely cool to touch before performing maintenance. Wear clean fabric gloves when handling unlacquered copper and brass to avoid oxidizing the surface. Please do not put weight on the fixture during the cleaning process. Do not twist the glass or spin the fixture, as this can affect the integrity of the fixture.
BRASS AND COPPER
All brass and copper patinas are unlacquered and hand- sealed with a light layer of wax. It's best to use a soft cloth. Do not use brass and copper cleaners as they will remove the patina. We recommend that tarnished metals be professionally cleaned.
GLASS
Clean a glass shades using a liquid glass cleaner. We suggest spray glass cleaner into a soft cloth to wipe down glass. Do not spray the glass directly, as glass cleaner can damage the metal finish.